Achieving Competitive Excellence
Every day, in almost every country in the world, customers define our competitive excellence when they decide to buy our products and services or those of a competitor's. Similarly, investors define our competitive excellence when they choose to invest in us or in another company. Only by offering superior value to both customers and investors will our company continue to grow and prosper. Therefore, our quest for competitive excellence has no end."
- ACE mission statement
As a customer-centric organization, UTC Fire & Security is committed to delivering safety, security and certainty to our more than one million customers worldwide.
The ACE (Achieving Competitive Excellence) operating system is critical to meeting customer demand and delivering quality solutions.
At its core, the ACE system is about listening to customer feedback and building a culture of continuous improvement – from process development to problem-solving to decision-making. There are a variety of ACE tools in place across UTC Fire & Security to measure customer feedback, improve processes and ensure world-class quality in our solutions. Our businesses may serve different customers and segments, but they share a commitment to understanding and meeting customers’ needs.
ACE is a UTC-wide operating system and it continues to drive cost reduction, improved efficiencies and customer satisfaction through a rigorous, data-driven process evaluated by internal assessors, employees.